To ensure that each brand or product stands out in the modern markets, where parallel imports and overnight brands are rife, Mekong Link provides trained engineers and technicians for global standards in after sales services. Mekong Link, as an independent body, is made available for any brand who wants a big impact in the hearts and minds of consumers.
Brand Warranty Support
IT Infrastructural Support
Network Support
Equipment Installation
Mechanical & Electrical Works
Maintenance Support
Customer care is a complex business. Whereas customers used to be more or less satisfied with a hotline in the past, brands in Cambodia now have to be present on all channels. From personal help via chat and telephone to walk-in service centres, brands must offer their customers that full range of after-sales service.
Mekong Link takes away brands’ dilemma of setting up an extensive customer service experience. When companies and brands partner with Mekong Link, they access a large team of technical experts capable to taking up new technical challenges.
Brands wanting to be established in Cambodia can rest easy without having to worry about a large after-sales service infrastructural setup when they work with Mekong Link.
More than almost any other business discipline, installation and maintenance requires a consideration of local customer’s situation and the specific circumstances of the Cambodia end-users’ expectations. Mekong Link’s international training combined with direct presence in market and years of experience provides a global outsourcing approach with local implementation and execution.
From delicate imaging devices, complex IT networking infrastructure, multi components industrial printers, to maintenance-heavy copiers and M&E dependent washing machines, Mekong Link has the benefit of wealth of experience most after-sales providers cannot build.
Mekong Link’s IT and equipment maintenance support services allow our clients to improve focus on their business, emphasize their resources on core expertise and lower their operational & labour cost. By outsourcing to Mekong Link, clients can be assured of a fuss free support structure paired with the right expertise.
